If you receive a damaged or faulty product, we sincerely apologize for the inconvenience. You are eligible for a replacement, return, or partial refund in such cases. The following conditions apply:
- Notification Period: You must notify us within 3 days of receiving the product.
- Proof of Fault: Clear evidence of the fault must be provided.
- Return of Product: The faulty product must be returned in its original packaging
Eligibility for Refunds and Return
Refunds & Return will be processed in the following scenarios:
- If the product you receive is significantly different from what was described.
- If the product is damaged during delivery.
- If the product has manufacturing defects.
Non-Refundable Situations
Refunds will not be processed in the following cases:
- Products that are not in their original condition or are missing parts.
- Damage caused by misuse or mishandling.
- Requests are made after the notification period has passed.
Refund Process
- Submit your refund request by contacting our customer support team at – 01970140996
- Provide your order details, including the order number and proof of purchase.
- Upon approval, your refund will be processed within 7-10 business days.
Replacement Option
If you prefer, we can replace the faulty product instead of issuing a refund. Replacement requests follow the same process as refunds.